You must validate an escalation record before you can activate it. Validation checks the Structured Query Language (SQL) statements to ensure that the SQL is valid and that the escalation engine can run it.
The validation process checks for syntax errors and ensures that escalation conditions have been defined in the table for the specified object. The product does not validate actions or notifications.
If an error is discovered in one or more SQL statements, the errors are written to the Validation Results section of the escalation record.
Activate the escalation.