Creating work log entries

You create entries in the work log to document information about work that has occurred or that can resolve the ticket or work request. You also can use work log entries to ask for information to help resolve the issue.

Procedure

  1. Display the ticket to which you want to add work log entries.
  2. Open the Log tab.
  3. In the Work Log section, click New Row.
  4. Specify the details of the log entry.
  5. Save the record.


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