Asset Reconciliation Results application

You use the Asset Reconciliation Results application to view and manage result records produced when the system runs a reconciliation task. The results of attribute or child object comparisons that are successfully linked by a link rule are displayed in the Asset Reconciliation Results application.

In this application, you can view and manage two different kinds of results:
Link rule failure results
A link failure occurs when the system processes a link rule and does not find a successful one-to-one link between the object in Data Set 1 and the object in Data Set 2. Link rule failures occur when the reconciliation process finds no links or finds multiple links. If multiple links are found, you can select View Multi-Link Failures from the Select Action menu on the Asset Reconciliation Result tab to view a list of links that were found.
Comparison rule results
The system produces comparison rule results when it processes a comparison rule. The specific kind of comparison rule data depends on a parameter set in the Reconciliation Tasks application, which lets you select one of the following options for comparison results when you define a reconciliation task:
  • All results, both successful and failed matches
  • Instances where the object from Data Set 1 failed to reconcile against the object from Data Set 2
  • Instances where the object from Data Set 1 successfully matched the object from Data Set 2

If you want to view only link rule failure or comparison rule results, you can use the advanced search features to display only link results or comparison results.

You can also use the reconciliation results application to record information about how you resolve discrepancies between Data Set 1 and Data Set 2. If you evaluate a discrepancy and resolve it, you can mark a result record resolved. You can also enter information about how you resolved the issue or an explanation about why the discrepancy exists in the Comments field on the Asset Reconciliation Result tab.

If a review of the reconciliation result indicates that an action or a response is needed, you can create tickets for service requests, incidents, problems, work orders, changes, and releases.

You use the Asset Reconciliation Results application to perform the following actions:



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