There are some Key Performance Indicators (KPIs) included
in the product. These KPIs are for request related information. This
topic lists these KPIs.
- KPIs for request related information
- Total Process Requests reported in past 30 days
- Total resolved Process Requests in past 30 days
- Resolved to Total Process Requests in past 30 days
- Total number of working Process Requests
- Total new high severity (1,2) Process Requests
- Maximum age of new Process Requests
- Total rejected or canceled Process Requests in past 30 days
- Minimum Request resolution time based on 'Actual Start/Finish'
hours
- Maximum Request resolution time based on 'Actual Start/Finish'
hours
- Average Request Resolution Time based on 'Actual Start/Finish'
hours
- Minimum Request resolution time based on 'Reported Date/Actual
Finish' hour
- Maximum Request resolution time based on 'Reported Date/Actual
Finish' hour
- Average Request resolution time based on 'Reported Date/Actual
Finish' hours
- Average Request start time based on 'Reported Date/Actual Start'
hours
- Actual Process Request Labor Hours
- Actual Process Request Labor Cost
- Average Process Request Cost per Hour
- Total rejected Process Requests in past 30 days
You can copy and modify these KPIs to meet your own requirements.
For example, you can modify a KPI to show the number of resolved process
requests in the past 15 days as opposed to 30 days.