Creating an escalation

You can create an escalation to automatically generate a ticket or work order to resolve a discrepancy for an asset reconciliation result.

About this task

To create escalations, you first create an action for the escalation in the Actions application and then define the escalation in the Escalations application.
Attention: Large numbers of asset reconciliation results might result in a large volume of tickets or work orders.

The steps for creating an escalation follow.

Procedure

  1. In the Actions application, click New on the toolbar.
  2. In the Object field, select RECONASSETRESULT.
  3. In the Type field, select Application Action.
  4. Specify a value and click Save Action.
  5. In the Escalations application, click New on the toolbar.
  6. In the Applies To field, select RECONASSETRESULT.
  7. In the Escalation Points table window, click New Row and specify the escalation points.
  8. On the Actions tab, select the action that you created in the Actions application and click Save Escalation.
  9. In the Schedule field, specify a schedule for the escalation.
  10. From the Select Action menu, select Activate/Deactivate Escalation to activate the escalation.


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