A service level agreement is a written agreement between
a service provider and its customers that defines the formal commitments.
The agreement documents the service to be provided or received, the
agreed upon service levels for the service, and the means of measuring
or quantifying the level of service.
Procedure
- In a contract application, display the contract record
for which you want to select one or more service level agreements.
- Select the Associate SLAs action.
- Click Select SLAs.
- Select one or more service level agreements to associate
with the contract.
- To select a service level agreement from the same organization
that created the contract, select the Select Record check
box. You can select more than one agreement. To cancel a selection,
clear the check box. To select all agreements in the list, select
the Select All check box next to the Agreements
column.
- Click OK. The service level agreements
are copied to the Associate SLAs window.
- Click OK.