Creating related records

To save time and simplify record management, you can create new records and relate them to your change. New records can be changes, incidents, problems, releases, service requests, and work orders. You can view related records on the Related Records tab.

Procedure

  1. Select the change for which you want to create related records.
  2. From the Select Action menu, select Create > RecordType where RecordType is one of the following types:
    • Work Order
    • Service Request
    • Incident
    • Problem
    • Change
    • Release
    • Communication


Feedback