Creating service requests

Use the Asset Reconciliation Results application to create a service request for an asset reconciliation result record.

About this task

The steps for creating a service request follow.

Procedure

  1. On the List tab in the Asset Reconciliation Results application, display the record for which you want to create a service request and select its Reconciliation ID.
  2. From Asset Reconciliation Result tab open the Select Action menu and select Create > Service Request. The following fields from the reconciliation results record are displayed in the Create CR window:
    • Service Request – The service request identifier, which must be unique for all service request records
    • Reported Priority – Urgency of the service request, as determined by the person making the request
    • Reported By – User ID of the person creating the request
    • Asset – [Read only.] Asset specified in the reconciliation result
    • Site – Site associated with the asset specified
    • Reported Date – Date and time the record is created
    • Summary – Identifier of the reconciliation result record
    • Details – Reconciliation result message, identifier for the reconciliation task that generated the result, and the name of the link rule for the reconciliation result
  3. In the Reported Priority field, type a value that indicates the urgency of the service request. (The value can be specified in terms of your own business's priority scheme.)
  4. To create the service request, click OK. The application creates a service request record and displays a message that includes the unique request identifier.
  5. Record the identifier for your own records.


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