In the Escalations application, you can manage escalations
by deleting them.
The following rules apply when you delete escalations:
- When you delete an escalation, the actions and notifications are
not deleted. Instead, the associations between the escalation points
and the actions and notifications are removed. You delete actions
in the Actions application and notifications in the Communication
Templates application.
- In the Escalations application, you cannot delete escalations
that are associated with service level agreements (SLA).
- If a service level agreement that is associated with an escalation
is deleted, then the escalation is also deleted.