You can create a template and apply it to a ticket as a
quick way to add repetitive information to common or high-volume tickets,
rather than entering this data manually.
Procedure
- In Ticket Templates application, click New Template icon.
- In the Class field, specify the
class of ticket for which this template is intended, such as Service
Request, Problem, or Incident.
- Specify the details for the template.
- Save the template.
What to do next
To use the new template, you must change the status of the
template to ACTIVE.