Assigning emergency work

You can check for emergency work in your organization and assign the work as it comes in. You can assign the work to available resources automatically or manually.

Procedure

  1. In the Graphical Assignment application, from the Select Action menu, choose Define Emergency Work.
  2. Enter a SQL WHERE clause to query for incoming work that qualifies as emergency work. Select Assign Automatically to assign the work to available resources automatically. Clear the Assign Automatically check box to choose from a list of available labor resources and assign the work yourself.
  3. Select the frequency with which you want the query to run.
  4. Click Submit to run the query immediately. Click Save to run it at the scheduled time.

Results

You can preview emergency work that matches your query in the Emergency Work Orders table window. You can see any assignments that were made.

If you chose not to automatically assign work, the Emergency Work Resource Availability window opens. From the list, select the resource that you want to assign the work to. For queries set to run in the future, email notifications are sent. You can also see a list of new emergency work by clicking View Available Resources for Emergency Work Orders on the Scheduler toolbar.

Whenever emergency work is added to a work list, travel time is recalculated by your map service provider.



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