You can designate an individual or a group as the owner of a change or ticket. Ownership means that the person or group has administration responsibility for that record. Assigning ownership does not change that person or group's availability to work or to have ownership of additional records.
Ownership can change hands throughout the course of the record life cycle. You can change ownership until the record has a status of CLOSE.
You use the View History action to see the ownership and status history of a record. Record ownership is not required for a change or ticket.
You can assign ownership in the following ways: