Setting up escalations for network printer promotion

You can automate promotion of network printers to IT assets using escalations. When you set up the escalation process, you first set default values in the Network Printers application. Then, in the Escalations application, you specify which instances to promote and when to perform escalations.

Before you begin

Before you can promote network printers to assets using an escalation, you must define promotion default values to use for scheduled escalations in the Network Printers application. When you define the promotion defaults, you must provide default values for site ID and classification. If a default site is not set, promotion will fail. A classification must be provided so that the asset generated will be classified as an IT asset.

Procedure

  1. In the Network Printers application, configure a set of promotion defaults, which are used for every asset created.
  2. In the Escalations application, open the PROMOTENETP escalation.
  3. In the Condition field, specify a WHERE clause for the escalation, selecting only the instances that you want to promote.
  4. In the Schedule field in the Escalations application, define an appropriate schedule for the escalation.
  5. Optional: In some cases, authorized assets that are created through escalations might be deleted. To ensure that the escalation promotes those instances again, expand the row in the Escalation Points section and select the Repeat check box.
  6. To activate the escalation, from the Select Action menu, select Activate/Deactivate Escalation.

What to do next

After the escalation runs, check the log for errors. By default, the promotion logging is set to INFO and results in a log with a name in the form machineName_MXServer>_AssetPromotion.log. If there is a lack of unique information on the instances, it might be necessary to capture the logs or the PROMOTED reconciliation links in order to determine which assets were promoted from which instances.


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