In the Service Level Agreements application, you associate specific assets, asset types, and locations to a service level agreement. After you activate a service level agreement and the associated escalation, the service level agreement is applied to any listed assets, asset types, and locations.
In the Service Level Agreements application, you associate assets, asset types, and locations on the Assets and Locations tab.
You have a service level agreement with an outside vendor to provide service for a specific brand of servers. The agreement that you establish is specific to the servers, and each asset in the agreement is associated with the service level agreement. When a ticket is opened that lists one of these assets in the Asset field, the service level agreement for the servers is applied to the ticket.
You have a service level agreement that states that e-mail server 001 must be available 85% of the time in location B5. On the Assets and Locations tab in the Service Level Agreements application, you can associate the specific asset and location being referenced in the service level agreement.
You have a service level agreement that states that 15 servers must be available 90% of the time. Instead of adding the 15 serialized assets to the service level agreement, you can associate the asset type. When you associate the asset type, all individual assets that are classified under that type are automatically associated with the service level agreement.