You can compose formatted e-mail messages that use the
change status function. You compose these messages using attribute-value
pairs or XML tags.
Examples
The following table contains examples
of formatted e-mail messages that use the change status function.
These examples were composed with attribute-value pair and XML tags.
You can use these examples as reference or as a template to create
formatted e-mail messages in the E-mail Listeners application.
Table 1. Examples of formatted e-mail messages that use
the change status functionDescription |
Example |
Attribute-value pair change status function |
|
Change the status of an existing service request |
#MAXIMO_EMAIL_BEGIN
LSNRACTION=CHANGESTATUS
;
LSNRAPPLIESTO=SR
;
CLASS=SR
;
TICKETID=SRNUM
;
STATUS=INPROG
;
#MAXIMO_EMAIL_END
|
XML change status function |
|
Change the status of an existing service request |
<MAXIMOEMAILCONTENT>
<LSNRACTION>CHANGESTATUS</LSNRACTION>
<LSNRAPPLIESTO>SR</LSNRAPPLIESTO>
<STATUS>QUEUED</STATUS>
<TICKETID><SRNUM></TICKETID>
<CLASS>SR</CLASS>
<SITEID>BEDFORD</SITEID>
</MAXIMOEMAILCONTENT>
|