Creating a service request

You create a service request when you cannot find a solution to an issue.

Procedure

  1. Open the Create Service Request application.
  2. Optional: If you are reporting on behalf of another person, edit the Affected User field.
  3. Complete as many fields as possible.
  4. Classify your service request using the Detail menu on the Classifications field. Classifying a service request makes it easier for the service desk agent to resolve your problem.
  5. Optional: Attach documents such as images, text documents, or web pages that could be useful to the service desk agent.
  6. Submit the service request.
  7. To view the status of your service request, open the View Service Requests application.


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