You deactivate an escalation record to modify the record
or to delete it.
Procedure
- In the Escalations application, display
the record that you want to deactivate.
- Select the Activate/Deactivate
Escalation action.
- Click Save Escalation.
What to do next
After you deactivate an escalation, you can perform the following
actions:
- You can delete one or more escalation points. When
you delete an escalation point, the links to the associated actions
and notifications are deleted.
- You can delete one or more actions or notifications
associated with an escalation point. To activate an escalation, it
must have at least one action or notification defined for each escalation
point.