Removing global issue flags

If you have erroneously marked a record as global and then related tickets to the global record, you can remove the global flag on the record only after you remove the identifier for the global record in all related records.

Procedure

  1. Display the record for which you want to remove the global flag.
  2. Click the Related Records tab.
  3. For each related record, click the Detail Menu icon and select Go To Application where Application is the application for that type of record.
  4. Remove the value in the Related to Global ID field.
  5. Save the record.
  6. After removing the relationship from all relevant records, display the global record and clear the Global Issue check box.
  7. Save the record.


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