You can create communications that pertain to e-mail records.
The communication that you create is sent as an e-mail notification
to the recipients that you choose.
Procedure
- On the E-mail Processing tab in
the E-mail Listeners application, select the e-mail record for which
you want to create a communication.
- Click Create Communication to open
the Create Communication window. Based
on the e-mail record that you selected, the default values for the
recipient, the subject, and the message are provided. You can change
these values.
- Add an attached file.
- Send the communication to the recipient that you specified.