You use the CI Reconciliation Results application in the Reconciliation module to view and manage results generated when the system executes a reconciliation task that compares two different sets of configuration item (CI) data.
When the system processes a link rule in a reconciliation task and finds no link or finds multiple links between an object in the first data set (typically a top-level authorized CI) and an object in the second data set (typically an actual CI), it creates a link failure result record that you can view in the CI Reconciliation Results application.
If the system finds a successful link between an object in the first data set and an object in the second data set, it processes any comparison rules in the reconciliation task and creates comparison rule result records that you can view in the CI Reconciliation Results application.
If you want to view only link rule failure or comparison rule results, you can use the Select Value feature on the Result Type field of the List tab or use the advanced search features to display only link results or comparison results.
You can also use the CI Reconciliation Results application to record information about how you resolve discrepancies between authorized and actual CI data. If you evaluate a discrepancy and resolve it, you can mark a result record as resolved. You can also enter information about how you resolved the issue or an explanation about why the discrepancy exists in the Comments field on the CI Reconciliation Result tab.