Copying communication templates

You can create a template that is based on an existing template.

About this task

When you copy a communication template, the copy has the same information as the existing template, except for a new template ID and an inactive status.

Procedure

  1. In the Communication Templates application, display the template that you want to copy.
  2. Select the Duplicate Template action.
  3. Optional: If the Template field is blank, specify a value.
  4. Save your changes.


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