You can organize your classification structures into categories or groups of items for reporting. You can create unlimited classification levels.
You can organize information into top-level categories, such as the following categories:
You can work from the top-level categories into the more detailed levels. For example, fleet assets can contain 18-wheel trucks, and sales fleet cars.
Another example is to categorize the service desk call for a software installation differently than the service desk call for information. This type of categorization helps to determine how many customers complained about a software installation as opposed to how many calls were about health coverage.