You use the Communication Templates application to create and to manage templates that generate email messages about the status of workflow records.
When you create a communication template, you can specify the following information:
You can use substitution variables when you create the subject line and the body of your message. The last memo substitution variable ensures that the last memo saved to the database displays in the list of memos. The current memo substitution variable ensures that the memo is available immediately. When an email is generated by using that template, it replaces the substitution variables from the template with the corresponding values from the record.
For complete information about the Communication Templates application, see the help for the Communication Templates application in the Knowledge Center for your product.