You must define at least one action or notification for
each escalation point on an escalation record. You can use a communication
template to create a notification. You can also type the subject,
message, and recipients manually. You define notifications separately
for each escalation point.
Procedure
- In the Escalations application, create,
or display an escalation record.
- In the Escalation Points table window, select
the escalation point for which you want to define notifications.
- On the Notifications sub
tab, click New Row.
- Perform one of the following steps:
- In the Template field, specify
a value.
- Type entries in the Role/Recipient field,
in the Subject field, and in the Message field.
- Click Save Escalation.