You use the Roles application to create role records that
can be used as part of a communication template, an escalation, a
service level agreement (SLA), or a workflow process. You can create
different types of roles.
Procedure
- On the toolbar, click New Role.
If the Role field is empty, type a name for
the role.
- Specify a description or click Long
Description to type additional information.
- Perform one of the following steps:
- If you are creating a DATASET type of role, specify
a value in the Object field.
- Leave the Object field blank
if you are creating any other role type.
- In the Type field,
select a value from the menu. The value in the Type field
determines which fields on the role record can be edited, and the
values that can be entered in those fields.
- In the Value field,
type a value that specifies how to resolve the role at run time.
- If Type = CUSTOM, type the
name and path of a class file that is in the Maximo directory.
- If Type = DATASET, click Select
Value to select a field from the object specified in the Object field.
- If Type = EMAILADDRESS,
type one or more e-mail addresses.
- If Type = PERSONGROUP, specify
a value.
- If Type =PERSON, specify
a value.
- If Type = USERDATA, specify
a value.
- Perform one or more of the following steps
depending on the type of role you are creating:
- CUSTOM type role: In the Parameter field,
specify a parameter to be used with or passed to the custom class.
- DATASET or USERDATA type role: Select the E-mail check
box to indicate that the data set consists of e-mail addresses for
individuals who might not have person records.
- PERSONGROUPID, CUSTOMCLASS, DATASET, or USERDATA
type role: Select the Broadcast check box to
indicate that assignments and notifications should be sent to all
members in a group.
- Click Save Role.