Use the Asset Reconciliation Results application to create
a service request for an asset reconciliation result record.
About this task
The steps for creating a service request follow.
Procedure
- On the List tab in the Asset Reconciliation Results application,
display the record for which you want to create a service request
and select its Reconciliation ID.
- From Asset Reconciliation Result tab open the Select
Action menu and select . The
following fields from the reconciliation results record are displayed
in the Create CR window:
- Service Request – The service request identifier,
which must be unique for all service request records
- Reported Priority – Urgency of the service
request, as determined by the person making the request
- Reported By – User ID of the person creating
the request
- Asset – [Read only.] Asset specified in
the reconciliation result
- Site – Site associated with the asset specified
- Reported Date – Date and time the record
is created
- Summary – Identifier of the reconciliation
result record
- Details – Reconciliation result message,
identifier for the reconciliation task that generated the result,
and the name of the link rule for the reconciliation result
- In the Reported Priority field,
type a value that indicates the urgency of the service request. (The value can be specified in terms of your own business's
priority scheme.)
- To create the service request, click OK. The application creates a service request record and displays
a message that includes the unique request identifier.
- Record the identifier for your own records.