Escalation activation

You use escalations to ensure that the service provider complies with the commitments specified in a service level agreement. To trigger the conditions specified in an escalation, you activate the escalation. When you no longer want to trigger these conditions, you deactivate the escalation.

The following rules apply to activating and deactivating escalations:

To deactivate or activate an escalation, you use the Escalation > Activate/Deactivate Escalation action.



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