Password hints help users remember the passwords that they created and they require users to confirm their identity before an administrator resets passwords. Password hints also help users when they reset passwords.
Users can use the Password Information action, available from the Profile menu, to set their own password, password hint question, and password hint answer. When users reset their password, they can select a password hint and provide the answer.
Administrators and help desk agents can require users to answer the password hint question correctly before they can reset password. Administrators and help desk agents can also change the password hint question and answer for a user.
Before logging in, users can use the forgot your password link to reset passwords by providing their password hint question, email address, and password hint answer.