Changing the status of activities or tasks

You can change the status of an activity to indicate the position of the activity as it moves toward completion.

Procedure

  1. In the Service Requests, in the Problems, or in Incidents application that corresponds to the type of record you are managing, display the record whose status you want to change.
  2. Select the Change Status action.
  3. In the New Status field, choose a status from the pull-down menu.
  4. Click OK to change the status.

What to do next

If you change a ticket to a RESOLVED status, and you are the designated owner of that ticket, you might want to stop the timer or otherwise report the time that you spent resolving the issue.


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