You can create and manage communication templates that
can be used to standardize frequently used e-mail communications also
known as notifications.
Creating communication templates
You can create communication templates to standardize frequently
used email communications. You can also use communication templates
to create email notifications to use with the automated workflow and
escalation processes.
Attaching documents to communication templates
You can send additional information in an email communication
using a communication template. You can attach document folders, files,
and web pages to email communications.
Changing the status of communication templates
You can manage the use of communication templates by changing
the status to either active or inactive. An active status indicates
that the template is ready for approval or use. An inactive status
indicates that you no longer want to use the template.