You create a service request when you cannot find a solution
to an issue.
Procedure
- Open the Create Service Request application.
- Optional: If you are reporting on behalf of
another person, edit the Affected User field.
- Complete as many fields as possible.
- Classify your service request using the Detail
menu on the Classifications field. Classifying a service request makes it easier for the service
desk agent to resolve your problem.
- Optional: Attach documents such as images,
text documents, or web pages that could be useful to the service desk
agent.
- Submit the service request.
- To view the status of your service request, open the View
Service Requests application.