Solution statuses

When you create a solution, the solution has the status of DRAFT. You manage the accessibility of solutions by changing the status of the solution to ACTIVE or INACTIVE.

DRAFT
When you create a solution, the system automatically sets its status to DRAFT. While a solution is in a draft status, it is not accessible to self-service users or other applications. Use this status while you are still in the process of creating or finalizing the information in the solution record.
ACTIVE
Allows other applications to gain access to the solution record. If you select the Self-Service Access check box when you create or modify the solution, then self-service users can search for and view the solution.
INACTIVE
Allows an administrator to view the solution record. While a solution is inactive, it is not accessible to self-service users or other applications. Use this status for solutions that you are currently not using, or want to keep a record of for historical purposes.


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