Creating problems

Use the Asset Reconciliation Results application to create a problem record for an asset reconciliation result record.

About this task

The steps for creating a problem record follow.

Procedure

  1. On the List tab in the Asset Reconciliation Results application, display the results record for which you want to create a problem record and select its Reconciliation ID.
  2. From Asset Reconciliation Result tab open the Select Action menu and select Create > Problem. The following fields from the reconciliation results record are displayed in the Create Incident window:
    • Problem – The problem identifier, which must be unique for all problem records
    • Reported Priority – Urgency of the problem, as determined by the person making the request
    • Reported By – User ID of the person creating the problem record
    • Asset – [Read only.] Asset specified in the reconciliation result
    • Site – Site associated with the asset specified
    • Reported Date – Date and time the record is created
    • Summary – Identifier of the reconciliation result record
    • Details – Reconciliation result message, identifier for the reconciliation task that generated the result, and the name of the link rule for the reconciliation result
  3. In the Reported Priority field, type a value that indicates the urgency of the problem. (The value can be specified in terms of your own business's priority scheme.)
  4. To create the problem record, click OK. The application creates an problem record and displays a message that includes the unique problem identifier.
  5. Record the identifier for your own records.


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