To monitor the progress of your service requests and add
information to them, you can view and update the requests using the
View Service Requests application. The details you can view and modify
include attachments, Web pages, solutions, and information in the
Service Request communication log.
Procedure
- Display the record for which you want to display details.
- In the View Service Requests table window, open the service
request.
- To add attachments, in the Attachments table window, either
click Attach File or Attach Web
Page. To view attachments, click the underlined record
ID.
- To add information to the Service Request log, click Update
Service Request and enter information in the Summary and Details fields.