Work orders initiate the maintenance process and create
a historical record of the work that is performed.
Creating work orders
A work order specifies the information about the work that
must be performed for an asset, location, or configuration item. You
can add work plans, job plans, or safety plans. You can also record
actuals as the work progresses.
Reporting actuals for work orders
As work progresses on an approved work order, you can report
the actual labor hours, materials, services, and tools used.
Rescheduling and unassigning work
You can reschedule work that has been assigned to labor
resources to accommodate changes in priority or scheduling. You can
reschedule multiple work records at the same time using the Reschedule
Assignments window.
Specifying meter readings on work orders
You can enter meter readings for the asset and the location
on a work order. An asset can be set up to inherit the meter readings
of its parent asset or its location.
Reporting downtime for assets
You can report the start time and the end time of the downtime
for an asset after it has occurred.
Swapping assets
You can swap assets associated with a work order. The swap
action applies to the work order and all of the assets, locations,
and configuration items on its child work orders. The term "work order"
can refer to a work order, change, release, or activity record.
Categorizing work orders with classifications and attributes
To simplify the process of finding and managing records,
you can categorize work orders. Classifications identify work orders
as involving a type of item, such as a notebook. Attributes further
identify the item by providing more details. For example, a notebook
can have the attributes memory, speed, and disk space.
Setting up work process flows
Work process flows use relationships between work orders
and tasks to automate the flow of status changes. You set relationships
between work orders and tasks so that when a task is completed, the
next task in the flow can be initiated.