If you have erroneously marked a record as global and then
related tickets to the global record, you can remove the global flag
on the record only after you remove the identifier for the global
record in all related records.
Procedure
- Display the record for which you want to remove
the global flag.
- Click the Related Records tab.
- For each related record, click the Detail Menu icon
and select Go To Application where Application is
the application for that type of record.
- Remove the value in the Related to Global ID field.
- Save the record.
- After removing the relationship from all relevant records,
display the global record and clear the Global Issue check
box.
- Save the record.