You use the Service Groups application to create a service
group for the types of service that you define.
About this task
You must create a service group before you can create services.
Procedure
- In the Service Groups application, click New
Service Group.
- Specify a service group.
- Optional: Specify the contact, the contact
group, and the type of service. You can sort service
groups by the type of service.
- Optional: Create services for the group.
- Save your changes.