Restrictions on deleting tickets

You can delete a ticket only when it has a certain status and only when transactions have not been recorded for it.

Status-related restrictions

You can delete a ticket only if it has one of the following statuses:
  • NEW.
  • QUEUED.

Transaction and record restrictions

You cannot delete a ticket that has the following types of transactions or records associated with it:
  • Labor transactions
  • Workflow history
  • Child activities, although you can delete the activities and then delete the record
  • Related records
  • Is related to another record
  • Is the originating record for another record
  • Work log entries


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