Marking asset reconciliation results resolved

Use the Asset Reconciliation Results application to mark reconciliation results resolved after you review and resolve discrepancies between authorized asset data and deployed asset data.

About this task

When you mark a result as resolved, you can also record information about how you resolved the discrepancies in the Comments field on the Asset Reconciliation Result tab.

The steps for marking asset reconciliation results resolved follow.

Procedure

  1. [Optional.] Set up a filter to find the result records that you want to mark resolved.
    1. On the List tab in the Asset Reconciliation Results application, click Advanced Search.
    2. On the Advanced Search menu, select More Search Fields.
    3. On the More Search Fields window, in the Result Type field, click Select Value.
    4. In the Select Value window, select the type of result you want to resolve, and click OK.
    5. On the More Search Fields window, click Find. The application displays the selected results in the Asset Reconciliation Results table window on the List tab.
  2. Do one of the following:
    1. Mark asset reconciliation results resolved from the List tab:
      • To mark all reconciliation results retrieved in the table window as resolved:
        1. From the Select Action menu, select Mark Result(s) Resolved.
        2. On the confirmation window, click Yes. The application marks all reconciliation results in the table window resolved.
      • To mark selected reconciliation results as resolved:
        Note: You cannot use this feature unless your result set is less than 200 rows.
        1. From the List tab, check the Select Records check box at the bottom of the table window.
        2. In the Asset Reconciliation Results table window, check the Select Row check box for each record that you want to mark resolved.
        3. From the Select Action menu, select Mark Result(s) Resolved.
        4. On the confirmation window, click Yes. The application marks all reconciliation results in the table window resolved.
    2. Mark reconciliation results resolved from the Asset Reconciliation Result tab:
      1. From theAsset Reconciliation Results table window on the List tab, select the result record that you want to mark resolved
      2. In the Reconciliation ID column, click an underlined record identifier to open the Asset Reconciliation Result tab and display the result record.
      3. From the Select Action menu, select Mark Result(s) Resolved.
      4. On the confirmation window, click Yes. The application marks the reconciliation result record resolved.
      5. [Optional.] In the Comments field, type a comment that describes the resolution of the discrepancies, and click Save.


Feedback