Use the Structured Query Language (SQL) Expression Builder to easily specify conditions to which an escalation applies. You also can build SQL expressions manually.
The SQL Expression Builder is a tool for building SQL expressions. This tool requires a basic understanding of SQL structure and syntax. The SQL statement evaluates to a true or to a false result at run time.
The SQL Expression Builder includes the following functions:
The SQL Expression Builder also contains a relationship tree. This relationship tree allows you to drill down through the fields and related tables for the specified object or application and select a value.