Modifying escalations

You can change existing escalations.

Before you begin

All fields on an activated escalation are read-only. You must deactivate the escalation before you can edit it.

About this task

You can modify the following elements of a deactivated escalation:

Procedure

  1. From the Escalations application, display the escalation that you want to edit.
  2. If you have not deactivated the escalation, select the Activate/Deactivate Escalation action.
  3. On the Escalations tab, edit the information as needed. If a field has a Detail Menu, click it and select an option to retrieve a different value.
  4. Click Save Escalation.
  5. If you are ready to active the escalation, select Activate/Deactivate Escalation.


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