You can send additional information in an email communication
using a communication template. You can attach document folders, files,
and web pages to email communications.
Attaching document folders to communication templates
To send additional information with a communication template,
you can attach document folders. When you create a communication based
on a template, the document folders are always sent with the communication.
Attaching files to communication templates
To send additional information with a communication template,
you can attach many types of files, including text files, images,
spreadsheets, and videos. When you create a communication based on
a template that has attachments, the attachments are always sent with
the communication.
Attaching web pages to communication templates
To send additional information with a communication template,
you can attach web pages. When you create a communication based on
this template, the attachments are always sent with the communication.
Linking records to communication templates
You can insert a hyperlink to a record within the body
of your communication template message that includes the application
name and record ID.