You define at least one action or notification for each
escalation point on an escalation record. You define actions separately
for each escalation point. You use the Actions application to create
action records.
About this task
To define actions for an escalation point,
complete the following steps:
Procedure
- In the Escalations application, create or
display an escalation record.
- In the Escalation Points table window, select
the escalation point for which you want to define actions.
- Click the Actions sub
tab.
- In the Actions window,
click New Row.
- In the Action field,
specify a value.
- Optional: Modify the Sequence field
to indicate the order in which the action is performed.
- Click Save Escalation.
What to do next
You must validate the escalation before activating it.