You use the Activities and Tasks application to plan, to
review, and to manage activities and tasks. An activity initiates
the work process and creates a historical record of the work being
performed. Activities are created in the Incidents and Problems applications.
A task is a specific unit of work on a work order.
An activity is a type of work order. A task can be created as part
of an activity or part of another work order.
You can use the Activities and Tasks application to perform the
following functions:
- Change the status of activities and tasks
- Take ownership of activities or tasks
- Assign ownership of activities and tasks to individuals or to
workgroups
- Modify activities and tasks to reflect changes
- View related preventive maintenance and scheduling information
- Categorize the activities and tasks using classifications and
attributes to simplify their management and retrieval
- Specify, view, and modify job tasks and the labor, material, services,
and tool requirements for work plans
- View, add, and delete work orders and tickets that are related
to an activity or to a task
- View follow-up records for an activity or a task
- View and create a work log and communication entries about a record