Cron task loggers

When cron tasks fail to run successfully, the root logger cron task can be set to different levels to obtain more detailed logs. If a particular cron task fails to run successfully, additional loggers can be set up to isolate the cause of the failure.

The following table lists the application area, the cron task, a description of the cron task, and the log levels to set each logger to. The list details the key cron tasks and not contain all of the cron tasks.

Table 1. Cron task loggers. Cron task logger details
Group / Area Cron task Description Loggers and log level
Escalation ESCALATION

Runs active escalation definitions and starts actions and notifications

To isolate execution errors with escalations, set the child logger of cron task root logger to DEBUG level.

Email listener LSNRCRON

Runs periodically to process incoming emails and create or update Service Requests

To isolate execution errors with the email listener, set the child logger of cron task, EmailListnerCron to DEBUG level.

Integration FLATFILECONSUMER

Automates the processing and loading of data contained in flat files

To isolate execution errors with the integration framework, set the integration root logger to DEBUG level. This logger supports log statements produced from all of the integration framework cron tasks.

Integration IFACETABLECONSUMER

Automates the processing and loading of data contained in interface tables

To isolate execution errors with the integration framework, set the integration root logger to DEBUG level. This logger supports log statements produced from all of the integration framework cron tasks.

Integration JMSQSEQCONSUMER

Automates the processing of messages from the JMS sequential queue in the integration framework

To isolate execution errors with the integration framework, set the integration root logger to DEBUG level. This logger supports log statements produced from all of the integration framework cron tasks.

Integration XMLFILECONSUMER

Automates the processing and loading of data contained in XML formatted files

To isolate execution errors with the integration framework, set the integration root logger to DEBUG level. This logger supports log statements produced from all of the integration framework cron tasks.

Reporting REPORTLOCKRELEASE

Determines whether locked report jobs continue, or are canceled and resubmitted to the reporting queue

To isolate execution errors with reporting, set the child logger REPORTLOCKRELEASE for the cron task root logger to DEBUG.

Reporting REPORTOUTPUTCLEANUP

Automates the clean-up of previously output report entries that are stored

To isolate execution errors with reporting, set the child logger REPORTOUTPUTCLEANUP for the cron task root logger to DEBUG.

Reporting REPORTSCHEDULE

Automates the removal of report usage entries that are created each time a report is run

To isolate execution errors with reporting, set the child logger REPORTSCHEDULE for the cron task root logger to DEBUG.

KPI KPICronTask

Refreshes KPI values periodically

To isolate execution errors with KPI, set the child logger KPICronTask for the cron task root logger to INFO.

User group/synchronization LDAPSYNC

Automates the synchronization of users and groups maintained in an LDAP directory

To isolate execution errors with security, set the child logger LDAPSYNC for the cron task root logger to DEBUG.

User group/synchronization VMMSYNC

Automates the synchronization of users and groups maintained in an LDAP directory

To isolate execution errors with security, set the child logger VMMSYNC for the cron task root logger to DEBUG.

Inventory ReorderCronTask

Runs the reorder process for direct issue items

To isolate execution errors with inventory, set the child logger, INVENTOR for the application root logger to DEBUG.



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