Predefined escalations

To help simplify escalation management, the Escalation application has two categories of predefined escalations: those escalations for the Maximo® database and those escalations for the demonstration (Maxdemo) database.

To use the predefined escalations, you must activate them.

Predefined escalations for the database

You can change predefined escalations for the database to suit your business needs. You must not delete these predefined escalations because they are required for the escalations functionality to work.

The following table describes the predefined escalations for the database.
Table 1. Predefined escalations for the database
Escalation name Application Description
INVDUE Invoice application Changes the invoice status to the target invoice status when the due date is reached on invoices that were generated from a payment schedule
MSTRCTREFF Master Contracts application Changes the status of a contract to approved when the contract start date is reached
LEACTREFF Lease Contracts application Lease contract start date has been reached and the status should be changed to approved.
LABCTREFF Labor Contracts application Labor contract start date has been reached and the status should be changed to approved.
PURCTREFF Purchasing Contracts application Purchase contract start date has been reached and the status should be changed to approved.
REPORTLONG Report Administration application The report is taking longer than the specified amount of time to complete.
WARCTREFF Warranty Contracts application Warranty contract start date has been reached and the status should be changed to approved.

Predefined escalations for Maxdemo database

The following table describes examples of the predefined escalations for the Maxdemo database.
Table 2. Examples of the predefined escalations for the Maxdemo database
Escalation name Application Description
Warranty expiring
  • Master Contracts application
  • Lease Contracts application
  • Warranty Contracts application
  • Purchasing Contracts application
  • Labor Contracts application
Notifies the current owner of the warranty 90 days, 60 days, and 30 days before the expiration of the warranty of the asset
Contract renewal
  • Master Contracts application
  • Lease Contracts application
  • Warranty Contracts application
  • Purchasing Contracts application
  • Labor Contracts application
Notifies the buyer of the contract 90 days, 60 days, and 30 days before the contract renewal date
SLA review date
  • Service Level Agreements application
Notifies the service level agreement (SLA) administrator 30 days, 60 days, and 90 days before the SLA review date for all active SLA
Autoclose resolved tickets
  • Service Requests application
  • Incidents application
  • Problems application
Automatically closes all non-historical tickets (all classes) that have been in a resolved status for more than 10 days


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