Escalation validation

In the Service Level Agreements application, you can validate an escalation that is associated with a service level agreement. The validation process ensures that all structured query language (SQL) statements are syntactically and semantically correct.

When you set the status of a service level agreement to active, any SQL is validated in the following order:
  1. Any SQL that is in the Additional SLA Criteria table window is validated.
  2. On the Escalation tab, any SQL that is in the Condition field and Escalation Point Condition field is validated.

If both the service level agreement condition and any associated escalation conditions validate successfully, you can change the status of the service level agreement to active. Actions and notifications are not validated.

You can also select the Escalation > Validate Escalation action to validate conditions. You correct any errors in the validation results table. If the error was found in the condition for an escalation point, the rows that contain the errors are highlighted.



Feedback