In the Service Level Agreements application, you can validate an escalation that is associated with a service level agreement. The validation process ensures that all structured query language (SQL) statements are syntactically and semantically correct.
If both the service level agreement condition and any associated escalation conditions validate successfully, you can change the status of the service level agreement to active. Actions and notifications are not validated.
You can also select the
action to validate conditions. You correct any errors in the validation results table. If the error was found in the condition for an escalation point, the rows that contain the errors are highlighted.