Use the Asset Reconciliation Results application to create
a problem record for an asset reconciliation result record.
About this task
The steps for creating a problem record follow.
Procedure
- On the List tab in the Asset Reconciliation Results application,
display the results record for which you want to create a problem
record and select its Reconciliation ID.
- From Asset Reconciliation Result tab open the Select
Action menu and select . The following
fields from the reconciliation results record are displayed in the Create
Incident window:
- Problem – The problem identifier, which
must be unique for all problem records
- Reported Priority – Urgency of the problem,
as determined by the person making the request
- Reported By – User ID of the person creating
the problem record
- Asset – [Read only.] Asset specified in
the reconciliation result
- Site – Site associated with the asset specified
- Reported Date – Date and time the record
is created
- Summary – Identifier of the reconciliation
result record
- Details – Reconciliation result message,
identifier for the reconciliation task that generated the result,
and the name of the link rule for the reconciliation result
- In the Reported Priority field,
type a value that indicates the urgency of the problem. (The
value can be specified in terms of your own business's priority
scheme.)
- To create the problem record, click OK. The application creates an problem record and displays a message
that includes the unique problem identifier.
- Record the identifier for your own records.