You can customize the e-mail listener preprocessor to suit
your business needs. The preprocessor determines whether incoming
e-mail messages are new requests for help or are updates to existing
service requests.
About this task
Java™ requires that
you declare the custom implementation at the beginning of the file.
For example:
public class MyPreprocessor implements LSNRPreprocessor.
Procedure
- Place the Java class
source file in the appropriate Java package
where you manage custom Java code.
- Build your custom Java code
into corresponding class files.
- Build the Enterprise Archive (EAR).
- Deploy the EAR into the application server to have your
code changes take effect.