As work progresses on your work orders, you can change
the status, report actuals, and enter failure information. You can
also view costs and create relationships between records.
Costs on tickets and work orders
You can view the estimated and actual costs for a single
work order or ticket, including costs for labor, material, tools,
and services. You can also view total costs for the current record
and all the records below it in its hierarchy.
Work order statuses
The status of a work order indicates its position in the
processing cycle. The status determines which actions can be performed
on the work order. For example, if the work order is approved, it
has a status of APPR and the tasks can begin.
Record relationships
Relationships between records, such as tickets and work
orders, help simplify record management. You can create record relationships
manually, or relationships might be created automatically when you
take certain actions.
Preventive maintenance alert information
The PM Alert message is a system-generated message that
notifies you of pending preventive maintenance work when an asset
is being repaired or a work order is generated against a location.
Rules for deleting work orders
You use the Quick Reporting application to delete a work
order under specific conditions. When you delete a work order, you
can elect whether to delete the associated child work orders.