You use the Service Groups application to define all services that you provide or procure. You create a service group for each type of service that you define.
You can group tickets, work orders, and contracts by service group or by individual service. You can create service level agreements for a service group or for a service group and service combination. You can also associate a specific asset, asset type, or location with a service or service group. In the Service Groups application, you can view the relationships that exist between these records and a particular service group or service.