You can create actions that are associated with an escalation
record. An escalation is a mechanism to monitor time-sensitive records,
which can take actions or send notifications when a record reaches
a defined escalation point.
Procedure
- In the Actions application, click New Action.
- Optional: Provide a description of the action.
- Optional: Specify a value for object.
- Specify the type of action that you are creating.
- In the Accessible From field, select Escalation.
- Save your changes.