You use the CI Link Results application in the Reconciliation
module to view and manage results generated when the system executes
a reconciliation task that compares two different sets of configuration
item (CI) data.
Each reconciliation task contains one or more link rules that establish
the basis of a reconciliation by identifying a top-level object and
attribute in Data Set 1 (which is typically authorized CI data) to
match with a specific attribute of a top-level object in Data Set
2 (which is typically actual CI data). If the system processes a
link rule and finds a one-to-one link between a top-level authorized
CI and an actual CI, it creates a link result record that you can
view in the CI Link Results application.
The application displays the following information for each link
result record:
- Rule Name
- The name of the rule that generated the result. You can use the
Detail Menu in this field to navigate to the Link Rules application.
- Link Date
- The date and time the link result record was created.
The Authorized CI Information area displays the following information
about the authorized CI:
- CI
- An authorized CI object. You can use the Detail Menu in this field
to perform the following actions:
- view Classifications.
- view Attributes.
- navigate to the Configuration Items application.
- description of the authorized CI.
The Actual CI Information area displays the following information
about the actual CI:
- Actual CI
- An actual CI object.
- Description
- A description of the actual CI.
However, if the system finds no link or finds multiple links between
a top-level authorized CI and an actual CI, it creates a link failure
result record that you can view in the CI Reconciliation Results application.
You use the CI Link Results application to perform the following
actions:
- View results of a successful link between an object in Data Set
1 and an object in Data Set 2.
- Delete CI link results.
The CI Link Results application has the following tabs:
- List: to search for CI link results.
- CI Link Result: to view and delete CI link results.