You can view or delete asset reconciliation results, mark
results resolved, and create tickets for service requests, incidents,
problems, work orders, changes, or releases. You can also create escalations
for tickets.
Viewing results
Follow these procedures to view asset reconciliation results,
comparison rule results, link rule failure results, and multi-link
failure results.
Marking asset reconciliation results resolved
Use the Asset Reconciliation Results application to mark
reconciliation results resolved after you review and resolve discrepancies
between authorized asset data and deployed asset data.
Creating tickets
You can use the Asset Reconciliation Results application
to create service requests, incidents, problems, work orders, changes,
and releases. You might want to create tickets if a review of the reconciliation result indicates that
an action is required to address a discrepancy between an authorized
IT asset and a deployed asset.
Creating an escalation
You can create an escalation to automatically generate
a ticket or work order to resolve a discrepancy for an asset reconciliation
result.