Examples of formatted e-mail messages using change status function

You can compose formatted e-mail messages that use the change status function. You compose these messages using attribute-value pairs or XML tags.

Examples

The following table contains examples of formatted e-mail messages that use the change status function. These examples were composed with attribute-value pair and XML tags. You can use these examples as reference or as a template to create formatted e-mail messages in the E-mail Listeners application.
Table 1. Examples of formatted e-mail messages that use the change status function
Description Example
Attribute-value pair change status function  
Change the status of an existing service request
#MAXIMO_EMAIL_BEGIN
LSNRACTION=CHANGESTATUS
;
LSNRAPPLIESTO=SR
;
CLASS=SR
;
TICKETID=SRNUM
;
STATUS=INPROG
;
#MAXIMO_EMAIL_END
XML change status function  
Change the status of an existing service request
<MAXIMOEMAILCONTENT>
<LSNRACTION>CHANGESTATUS</LSNRACTION>
<LSNRAPPLIESTO>SR</LSNRAPPLIESTO>
<STATUS>QUEUED</STATUS>
<TICKETID><SRNUM></TICKETID>
<CLASS>SR</CLASS>
<SITEID>BEDFORD</SITEID>
</MAXIMOEMAILCONTENT>


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