You use the Escalations application to automatically monitor critical processes in your enterprise. You can either create an escalation or customize a predefined escalation to suit your business needs.
You can create escalations at the site, organization, or system level. If you specify an organization or a site, the escalation is restricted to that site or organization. If you leave do not specify an organization or a site, the escalation is available to all sites and organizations. You can restrict escalations to occur for a specified calendar organization, calendar, and shift. You can also build and validate inactive escalations incrementally, and activate the escalations after validation.
The product includes several predefined escalations, but you can modify them or create your own escalations. For example, you can create an escalation to approve or cancel a record, or reassign a task assignment. An escalation might generate a reminder notification to the assignee regarding the task assignment. An escalation could also send a notification to a supervisor that the assignee did not complete the assignment yet.
The following list describes the most frequent uses for escalations: