To help simplify escalation management, the Escalation application has two categories of predefined escalations: those escalations for the Maximo® database and those escalations for the demonstration (Maxdemo) database.
To use the predefined escalations, you must activate them.
You can change predefined escalations for the database to suit your business needs. You must not delete these predefined escalations because they are required for the escalations functionality to work.
Escalation name | Application | Description |
---|---|---|
INVDUE | Invoice application | Changes the invoice status to the target invoice status when the due date is reached on invoices that were generated from a payment schedule |
MSTRCTREFF | Master Contracts application | Changes the status of a contract to approved when the contract start date is reached |
LEACTREFF | Lease Contracts application | Lease contract start date has been reached and the status should be changed to approved. |
LABCTREFF | Labor Contracts application | Labor contract start date has been reached and the status should be changed to approved. |
PURCTREFF | Purchasing Contracts application | Purchase contract start date has been reached and the status should be changed to approved. |
REPORTLONG | Report Administration application | The report is taking longer than the specified amount of time to complete. |
WARCTREFF | Warranty Contracts application | Warranty contract start date has been reached and the status should be changed to approved. |
Escalation name | Application | Description |
---|---|---|
Warranty expiring |
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Notifies the current owner of the warranty 90 days, 60 days, and 30 days before the expiration of the warranty of the asset |
Contract renewal |
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Notifies the buyer of the contract 90 days, 60 days, and 30 days before the contract renewal date |
SLA review date |
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Notifies the service level agreement (SLA) administrator 30 days, 60 days, and 90 days before the SLA review date for all active SLA |
Autoclose resolved tickets |
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Automatically closes all non-historical tickets (all classes) that have been in a resolved status for more than 10 days |