To send additional information with a communication template,
you can attach document folders. When you create a communication based
on a template, the document folders are always sent with the communication.
About this task
The business object to which the template applies determines
which document folders you can view in the
Folders table
window. These folders are defined in the originating application.
For example, if you create a communication template for incidents,
the system lists any document folders that have been defined in the
Incidents application. The system also links any folders linked in
the database to the Incidents application.
Procedure
- In the Communication Templates application, open or create
a communication template.
- Click the Attachment Folders tab.
- Select the Send with Communication check
box for the document folders that you want to attach to the template.
- Save your changes.