Priority preferences for work assignments

In the Assignment Manager application, you can manage the calculations for work priority and the response time for work priority for your work assignments.

You use the Set Priority Preferences action to change the work priority calculation and the work priority response times. The settings that you select affect all Work Orders applications.

By default, the calculated priority is displayed to determine the priority of an assignment. In the Assignment Manager application, you can use the Set Priority Preferences action to change the criteria that is used to calculate work priority.

You also can specify how soon individuals must respond to work orders of a given priority. When you create a work order, the response time is calculated relative to the system date or time.



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