When you create a change, you specify information about
the work that must be performed for an asset, location, or configuration
item. You can add work plans or job plans. You can also record actuals
as the work progresses.
Creating changes
You create a change to implement a change to, or deploy
new standard configurations to, existing assets.
Reporting actuals for work orders
As work progresses on an approved work order, you can report
the actual labor hours, materials, services, and tools used.
Specifying meter readings on work orders
You can enter meter readings for the asset and the location
on a work order. An asset can be set up to inherit the meter readings
of its parent asset or its location.
Reporting downtime for assets
You can report the start time and the end time of the downtime
for an asset after it has occurred.
Swapping assets
You can swap assets associated with a work order. The swap
action applies to the work order and all of the assets, locations,
and configuration items on its child work orders. The term "work order"
can refer to a work order, change, release, or activity record.
Creating related records
To save time and simplify record management, you can create
new records and relate them to your change. New records can be changes,
incidents, problems, releases, service requests, and work orders.
You can view related records on the Related Records tab.
Categorizing changes with classifications and attributes
To simplify the process of finding and managing records,
you can categorize changes. Classifications identify changes as involving
a type of item, such as a notebook. Attributes further identify the
item by providing more details. For example, a notebook can have the
attributes memory, speed, and disk space.
Setting up work process flows
Work process flows use relationships between work orders
and tasks to automate the flow of status changes. You set relationships
between work orders and tasks so that when a task is completed, the
next task in the flow can be initiated.