You can use the Create Communication action
to send e-mail messages about a record. When you create a communication,
you can use a communication template that is created in the Communication
Templates application, or you can create a free-form communication.
About this task
You can view any inbound or outbound communications that
are associated with a record in the communications log on the
Log tab.
Procedure
- In an application, display the record for which you want
to create a communication.
- From the Select Action menu, select Create
Communication.
- Optional: In the Template field,
enter a value to create a communication using a template.
- Complete your communication and click Send.