You can change the status of an activity to indicate the
position of the activity as it moves toward completion.
Procedure
- In the Service Requests, in the Problems, or in Incidents
application that corresponds to the type of record you are managing,
display the record whose status you want to change.
- Select the Change Status action.
- In the New Status field, choose
a status from the pull-down menu.
- Click OK to change the status.
What to do next
If you change a ticket to a RESOLVED status, and you are
the designated owner of that ticket, you might want to stop the timer
or otherwise report the time that you spent resolving the issue.