You use the Asset Reconciliation Results application to
view and manage result records produced when the system runs a reconciliation
task. The results of attribute or child object comparisons that are
successfully linked by a link rule are displayed in the Asset Reconciliation
Results application.
In this application, you can view and manage two different kinds
of results:
- Link rule failure results
- A link failure occurs when the system processes a link rule and
does not find a successful one-to-one link between the object in Data
Set 1 and the object in Data Set 2. Link rule failures occur when
the reconciliation process finds no links or finds multiple links.
If multiple links are found, you can select View Multi-Link
Failures from the Select Action menu
on the Asset Reconciliation Result tab to view a list of links that
were found.
- Comparison rule results
- The system produces comparison rule results when it processes
a comparison rule. The specific kind of comparison rule data depends
on a parameter set in the Reconciliation Tasks application, which
lets you select one of the following options for comparison results
when you define a reconciliation task:
- All results, both successful and failed matches
- Instances where the object from Data Set 1 failed to reconcile
against the object from Data Set 2
- Instances where the object from Data Set 1 successfully matched
the object from Data Set 2
If you want to view only link rule failure or comparison rule results,
you can use the advanced search features to display only link results
or comparison results.
You can also use the reconciliation results application to record
information about how you resolve discrepancies between Data Set 1
and Data Set 2. If you evaluate a discrepancy and resolve it, you
can mark a result record resolved. You can also enter information
about how you resolved the issue or an explanation about why the discrepancy
exists in the Comments field on the Asset Reconciliation
Result tab.
If a review of the reconciliation result indicates that an action
or a response is needed, you can create tickets for service requests,
incidents, problems, work orders, changes, and releases.
You use the Asset Reconciliation Results application to perform
the following actions:
- View asset reconciliation results.
- Mark asset reconciliation results resolved.
- Delete asset reconciliation results.
- Create tickets for service requests, incidents, problems, work
orders, changes, and releases.
- View multi-link failures. (This action is available only if you
view a result that is a link rule failure because multiple links were
found.)