Deactivating escalations

You deactivate an escalation record to modify the record or to delete it.

Procedure

  1. In the Escalations application, display the record that you want to deactivate.
  2. Select the Activate/Deactivate Escalation action.
  3. Click Save Escalation.

What to do next

After you deactivate an escalation, you can perform the following actions:


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