When you create a solution, the solution has the status of DRAFT. You manage the accessibility of solutions by changing the status of the solution to ACTIVE or INACTIVE.
- DRAFT
- When you create a solution, the system automatically sets its status to DRAFT. While a solution is in a draft status, it is not accessible to self-service users or other applications. Use this status while you are still in the process of creating or finalizing the information in the solution record.
- ACTIVE
- Allows other applications to gain access to the solution record. If you select the Self-Service Access check box when you create or modify the solution, then self-service users can search for and view the solution.
- INACTIVE
- Allows an administrator to view the solution record. While a solution is inactive, it is not accessible to self-service users or other applications. Use this status for solutions that you are currently not using, or want to keep a record of for historical purposes.