Creating actions specific to escalations

You can create actions that are associated with an escalation record. An escalation is a mechanism to monitor time-sensitive records, which can take actions or send notifications when a record reaches a defined escalation point.

Procedure

  1. In the Actions application, click New Action.
  2. Optional: Provide a description of the action.
  3. Optional: Specify a value for object.
  4. Specify the type of action that you are creating.
  5. In the Accessible From field, select Escalation.
  6. Save your changes.


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