Viewing link rule failure results

You use the CI Reconciliation Result tab in the CI Reconciliation Results application to view link rule failure results.

About this task

A link rule is a required component of a reconciliation task. A link rule establishes the basis for reconciliation by identifying a top-level authorized configuration item (CI) object and attribute to link to a specific attribute of an actual CI object. When the system processes a reconciliation task, it evaluates each link rule and attempts to match the authorized CI object and attribute defined in the rule with the actual CI attribute defined in the rule. If the system finds a match, it displays the link result in the CI Link Results application. If the system does not find a match or finds multiple matches, it displays link rule failures in the CI Reconciliation Results application.

The CI Reconciliation Results application displays both comparison rule results and link rule results. If you want to view only link rule failures, you can use the Select Value feature in the Result Type field on the List tab to select only link results.

Procedure

  1. On the List tab in the CI Reconciliation Results application, click Advanced Search.
  2. On the Advanced Search menu, select More Search Fields.
  3. In the Result Type field, click Select Value to select the type of result that you want to view.
  4. In the Select Value window, select LINK.
  5. On the More Search Fields window, click Find.
  6. To open a record, click the underlined record identifier in the Reconciliation Name column. The application displays the result record on the CI Reconciliation Result tab.


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