An action is a task that is performed whenever it is invoked
by a user interface event, workflow process, or an escalation point.
Types of actions
In the Actions application, you can create different types
of actions. The action type determines the type of action that is
activated when the action is encountered in a process, such as an
escalation point, service level agreement, or workflow process.
Deletion rules for actions
You can delete an action record if it is no longer needed
and if it is not being used by specific records or elements.