You use the CI Reconciliation Result tab
in the CI Reconciliation Results application to view reconciliation
results, delete reconciliation results, or mark reconciliation results
as resolved after you evaluate and resolve discrepancies between an
authorized configuration item (CI) and an actual CI.
The system generates a reconciliation result when it executes a
reconciliation task to compare a top-level authorized CI with an actual
CI.
The application displays the following information for each reconciliation
result record:
- Reconciliation Task – unique identifier
of the reconciliation task that produced the result. You can use the
Detail Menu in this field to navigate to the Reconciliation Tasks
application.
- Result Type – type of results displayed
(either link rule failures or comparison rule results).
- Rule Name – name of the rule that generated
the result. If multiple rules exist and the system found no matches
for any of the rules, it leaves this field blank. You can use the
Detail Menu in this field to navigate to the application that created
the rule displayed, either the Link Rules application or the Comparison
Rules application.
- Created Date – date and time the reconciliation
result record was created.
- Message – message that describes the result
of the reconciliation.
- Resolved – check box that specifies whether
discrepancies found by this comparison rule have been resolved. You
can edit this field.
- Comments – comments that describe how discrepancies
were resolved. You can edit this field.
- Top Level CI – unique identifier of the
top-level authorized CI that the system compared to the actual CI.
You can use the Detail Menu in this field to navigate to the Configuration
Items application.
- Top Level Actual CI – unique database identifier
of the actual CI. You can use the Detail Menu in this field to perform
the following actions:
- view Classifications
- view Attributes
- navigate to the Actual Configuration Items application
The Authorized CI Information table window displays the following
information about the authorized CI evaluated:
- CI Object – authorized CI object
- Top Level Site – site of the top-level
authorized CI evaluated
- CI (globally unique identifier) that identifies
the CI.
You can use the Detail Menu in this field to perform the
following actions:
- view Classifications
- view Attributes
- navigate to the Configuration Items application
- view Work Details
- view Actual CI Details
- view CI Collections
- view CI Relationship History
The Actual CI Information table window displays the
following information about the actual CI evaluated:
- Actual CI Object – actual CI object
- Actual CI Key Field – key field for the
actual CI
- Actual CI Key Value – value for the key
field of the actual CI
In some cases, fields displayed on the CI
Reconciliation Result tab are empty. For example, if a
rule contains multiple clauses and more than one clause fails to find
a match, the system does not arbitrarily select one of the results;
instead it leaves the fields empty. The application displays the maximum
amount of unambiguous information available.