A person group consists of people who might or might not
be workers. After you create a person group, you can designate it
as a work group, an owner group on a work order, or an owner group
on a ticket.
Person groups
A person group is a list of individuals with similar job
responsibilities, levels of authority, and security clearances. When
person groups are defined, responsibility for records such as tickets
and work orders, can be assigned to a group. A person group can also
receive a record routed by a workflow process.