Defining notifications for escalation points

You must define at least one action or notification for each escalation point on an escalation record. You can use a communication template to create a notification. You can also type the subject, message, and recipients manually. You define notifications separately for each escalation point.

Procedure

  1. In the Escalations application, create, or display an escalation record.
  2. In the Escalation Points table window, select the escalation point for which you want to define notifications.
  3. On the Notifications sub tab, click New Row.
  4. Perform one of the following steps:
    • In the Template field, specify a value.
    • Type entries in the Role/Recipient field, in the Subject field, and in the Message field.
  5. Click Save Escalation.


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