You use escalations to automatically monitor the critical
processes in your enterprise. You can also use escalations for events,
such as contract expiration, a change in the status of a records,
or a change in the ownership of a record.
Creating escalations
You create an escalation to monitor time-sensitive records
that could require action. You can create an escalation for any business
object and for any application. You can create escalations at the
organization or site level.
Validating escalations
You must validate an escalation record before you can activate
it. Validation checks the Structured Query Language (SQL) statements
to ensure that the SQL is valid and that the escalation engine can
run it.
Activating escalations
You can activate an escalation record that has at least
one escalation point and one action or notification defined for each
escalation point. The product polls for records meeting the criteria
set by the escalation. If a match is found, the appropriate action
is triggered.