You can relate records to each other in a ticket or work
order application. For example, you can select a work order and relate
it to a service request. Relating records creates a relationship type
of RELATED between the records.
Relating ticket and work order records
To help simplify record management, you can relate tickets
or work orders to other tickets or work-related records using the Related
Records tab of a ticket or work order application
Deleting relationships
When you determine that the record you are managing is
no longer related to other tickets or work-related records, you can
remove the relationship using the Related Records tab.
Removing global issue flags
If you have erroneously marked a record as global and then
related tickets to the global record, you can remove the global flag
on the record only after you remove the identifier for the global
record in all related records.