Removing relationships between records

You can remove the relationship between an activity or a task and its related work orders or tickets.

Before you begin

You can remove the relationship between records only if the ticket or the work order has a type of RELATED.

About this task

To delete relationships with work orders of other relationship types, such as FOLLOWUP or ORIGINATOR, delete the work order in any of the following applications:
  • Work Order Tracking
  • Activities and Tasks
  • Changes
  • Releases

To delete relationships with tickets of other relationship types, you must go to the tickets applications.

Procedure

  1. In the Activities and Tasks application, display the record with the related relationship that you want to delete.
  2. On the Related Records tab, select the record in the Related Work Orders table window.
  3. Click the Mark Row for Delete icon. You can mark more than one row.
  4. Click Save Activity.


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