You use e-mail listeners to receive and process incoming e-mail messages. The E-mail Listeners application can monitor multiple e-mail accounts to retrieve messages. It also supports embedded and normal message attachments.
Purging e-mail records from the staging table
As your business needs change, you can purge staging records.
If errors are found during the staging process, you can deactivate
the listener, purge the staging records, and reactivate the listener
to remove the error.
Customizing the e-mail listener preprocessor
You can customize the e-mail listener preprocessor to suit
your business needs. The preprocessor determines whether incoming
e-mail messages are new requests for help or are updates to existing
service requests.
Changing the object key delimiter
The object key delimiter value identifies an incoming e-mail as an existing ticket. You can select other characters to represent the object key delimiter other than the default (##).
Working with e-mail listeners definitions
The E-mail Listeners application uses definitions to poll the mail server for incoming messages and to send e-mail messages in response. The response e-mail messages confirm that a desired operation was performed on behalf of the user.
Configuring the queues for WebSphere Application Server
Associating a queue with an e-mail listener can speed up
the sequential processing of incoming e-mails, especially when they
are arriving in high volume. You can configure the JMS queues for IBM® WebSphere® Application Server, and associate
the queues with listeners.
Configuring the Java Messaging Service queues for WebLogic Server
You can use theWebLogic
Server to
configure Java™ Messaging Service
(JMS) queues for email listeners. You configure JMS queues to manage
high volumes of email messages that must be processed quickly.
Activating workflow processes for e-mail listeners
You configure Java Messaging
Service (JMS) queues to manage high volumes of e-mail messages that
must be processed quickly. Activating the e-mail listener workflow
process to use an e-mail listener as a JMS queue is part of configuring
JMS queues for e-mail listeners.
Creating communications for e-mail messages
You can create communications that pertain to e-mail records.
The communication that you create is sent as an e-mail notification
to the recipients that you choose.